The (CBN) Governor, Dr. Olayemi Cardoso, has approved the reviewed “Service Charter” of the apex bank.
The Service Charter is aimed at strengthening the core values and the working mechanism of the banking sector.
The Service Charter is also a requirement of the Business Facilitation Act (BFA) 2022 for driving the ease of doing business in Nigeria.
It also enables the bank to comply with SERVICOM Nigeria’s directives on improving customer service delivery.
In a statement from the apex bank on Thursday in Abuja, the service charter is a reaffirmation of CBN’s commitment to deliver effective and prompt service to its stakeholders and customers.
“The document clearly outlines the bank’s mandates, vision, mission, and core values.
“It contains the list of services offered by the bank through its various departments and the service standards for each service.
“The service charter also includes a standardized customer complaints form for reporting service failures as well as a mechanism for addressing failures in any of the bank’s services.
“It enables our customers to know the range of services provided by the bank as well as the standards at which these services would be provided.
“It equally states redress procedures in the event of service failure from any of our service windows. The charter applies to all stakeholders and customers of the bank,’’ the statement said.
